Refund & Return Policy
At Obsidian Herbs, we want our customers to feel confident in their purchase.
Returns & Refunds
-
Due to the nature of herbal supplements and personal care products, we do not accept returns on opened or used products.
-
Refunds or exchanges are only available for products that arrive damaged, defective, or incorrect.
Eligibility
To qualify for a refund or replacement:
-
You must contact us within 7 days of delivery.
-
The product must be unused, sealed, and in its original packaging.
-
Proof of purchase and order number are required.
Process
-
Email our support team at Muhammednadeem@gmail.com with your order number and issue.
-
If eligible, we will provide instructions for return or replacement.
-
Approved refunds will be issued back to the original payment method within 7–10 business days.
Non-Refundable Items
-
Opened or partially used products
-
Sale or discounted items
-
Subscription orders after shipment